Shipping policy
Shipping Policy (UK Mainland)
Delivery Options
We offer reliable delivery across the UK Mainland using tracked courier services. Delivery times and costs vary depending on product type, availability, and destination.
- Standard Delivery: Estimated 3–10 working days for most items. Some products may be dispatched directly from the manufacturer.
- Next Day Delivery: Available on selected items for orders placed before 2:00 PM (UK Mainland only). Please note this is not guaranteed and depends on courier performance.
Shipping Costs
Shipping costs are calculated at checkout based on item weight, volume, and selected service.
- Free Standard Shipping is available on orders over £200 (UK Mainland only).
- Free shipping excludes Highlands, Islands, and remote zones.
- If you request your order to be split into multiple deliveries, an additional shipping fee will apply. You will receive a quote and secure payment link for this service.
Special Order Items
Some products are marked as Special Order and may require extended lead times due to sourcing from original manufacturers.
- These items are available for purchase now but may take longer to dispatch.
- After placing your order, our team will contact you via email or phone to confirm the estimated lead time.
Important Notes
- All deliveries are tracked and signed for.
- We do not deliver to non-UK addresses unless arranged in advance.
- Delivery times are estimates and may be affected by seasonal demand, courier delays, or supplier availability.
- We reserve the right to cancel and refund orders if misuse of our free shipping offer is detected.
Contact Us
For questions about delivery options, lead times, or shipping eligibility, please contact our sales team:
📧 info@teralife.co.uk
📞 +44 7925 080202